Last Saturday afternoon, I had a computer snafu that was more annoying than destroying. I thought I would talk about it here so that you won’t be surprised if it happens to you.
On Friday, I got a message that Microsoft wanted to do an update and restart my computer. I put it off until the evening and then let it run. On Saturday morning, my computer worked, but a couple of my settings had changed.
I am participating in Nanowrimo and writing about 5,000 words a day. Needless to say, I’m on the computer a lot, and I need it to work. On Saturday, I got a notice that Microsoft wanted to do another update. (Or maybe it was the same update. I have no idea.) I waited until I was done writing for the day (which was about 3 p.m), and I started the update.
I did chores for the rest of the afternoon, and when I checked on my computer, I expected to see a blue screen with the percent of the update left to run. Instead, my laptop had a black screen and the words “Undoing changes made to your computer…” across the bottom. I would have been concerned, but it also had a spinning circle of dots, so I figured something was happening.
I left my computer alone until after dinner (about 6 p.m.), but the screen never changed. That was when I decided something was wrong. I used Google on my phone and found out this was a common error message. The solution was to restart the computer in safe mode and remove the update.
Sure.
I followed the instructions to do that, and nothing happened. My computer had no desire to be in safe mode. I spent about two hours, while watching a movie, researching what to do, and telling the computer I DID NOT want a factory reset.
I eventually did a Dell diagnostic test, not because I thought it would help, but because I knew it wouldn’t hurt. It ran for about three hours, and I went to bed.
My computer beeped at 11 p.m., and I tried to open safe mode again without any luck. At that point, I just turned off my computer and went back to bed.
I woke up at 3 a.m. (I had to go for a walk at 4) and tried to start the computer. I restarted it about ten times. On the eleventh time, my computer started normally—no more error message.
I had to enter my Microsoft password, not my PIN, but everything worked perfectly. Microsoft must have fixed the error because I never did anything helpful.
One friend of mine got the same screen after doing a Microsoft update that I did, and I don’t know if his computer has recovered yet. From what I read on Google, this error wasn’t unusual.
I hope this doesn’t happen to you. It’s not fatal, but I couldn’t use my computer for about twelve hours, and if I hadn’t finished my writing, I would have been pissed.
Also, I hadn’t backed up my computer for a week and hadn’t backed up my Nanowrimo project at all. That concerned me more than the error message. I already had 35,000 words typed and didn’t want to lose them. Don’t add to your panic by not backing up your computer. Errors can happen at any time.